Frequently Asked Questions

How can I place an order?

Browse the Bram website, choose the items you want, and add them to your cart. When you are ready, go to checkout, enter your shipping and payment details, and confirm your order.

What payment methods do you accept?

We accept secure payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Discover
  • Diners Club
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

What should I do if my payment fails?

If your payment is declined or does not go through, please check your card details and try again. If you see a charge for a failed payment, it is usually a pending authorization. It should be automatically refunded to your original payment method within 7 to 10 business days.

How can I cancel my order?

Orders can be canceled within 60 minutes of purchase. Please contact us right away if you need to cancel or make a change. After 60 minutes, your order may already be in processing and can no longer be canceled.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking link. You can also track your order on our website using your tracking number.

How long does shipping take, and how much does it cost?

We offer free shipping on orders over $70 USD.

  • United States: 3–14 business days, depending on the shipping option selected. Shipping starts from $2.95–$6.95. Expedited 3-day shipping is available.
  • United Kingdom: 7–13 business days. Shipping starts from $4.95–$8.95.
  • Canada: 6–14 business days. Shipping starts from $4.95–$8.95.
  • Australia: 6–14 business days. Shipping starts from $4.95–$8.95.
  • Rest of World: 6–16 business days. Flat-rate shipping is $6.95.

Orders are usually processed and shipped within 1–2 business days. You will receive tracking details once your order has been shipped.

Where do your products ship from?

All Bram orders are fulfilled from our Hong Kong warehouse to support faster global delivery.

What is your return policy?

We offer a 365-day return window. To be eligible for a return, you must contact us within 365 days of the delivery date and ship the item back within the same timeframe.

How do I return an item?

To start a return, please follow these steps:

  1. Email us at info@bram.com with your return request.
  2. Wait for our response with the correct return address and instructions.
  3. Ship the item to the address provided in our return instructions.

How long does it take to receive a refund?

Refunds are processed within 7 to 10 business days after we receive the returned item or valid proof of return. The refund will be sent to your original payment method.

How can I contact customer service?

Our support team is available 24/7 to help you.

Business Address: 30 North Gould Street, Sheridan, WY 82801, US
Company Name: Ivy Ecommerce
Email: info@bram.com
Phone: +1 (307) 407-4567