Subscription Policy
At Bram, we want to make sure your pet always has access to fresh, clean water without the hassle of reordering.
By purchasing a subscription product, including our filter replacement plans, you agree to the terms below.
Automatic Renewals
When you choose a subscription at checkout, your subscription will automatically renew at the frequency selected during purchase.
By subscribing, you authorize Bram to automatically charge your payment method for future renewal orders unless you cancel your subscription before the next billing date.
Subscription options may include:
- Every 1 month
- Every 3 months
- Every 6 months
Shipping fees and taxes may apply to each recurring order depending on your location and selected plan.
Renewal Notifications
We will send a reminder email approximately 3–7 days before your next subscription charge.
This gives you time to review, update, pause, or cancel your subscription before your renewal is processed.
How to Cancel Your Subscription
You may cancel your subscription at any time.
To avoid being charged for your next renewal, you must cancel at least 24 hours before your next scheduled billing date.
There are two ways to cancel your subscription:
Option 1: Customer Portal (Recommended)
Log in to your Bram account and go to Manage Subscriptions. From there, you can cancel your subscription instantly.
Option 2: Email Support
You may also request cancellation by emailing us at:
Please use the subject line: Cancel Subscription
Please allow up to 48 hours for email requests to be processed.
Important Cancellation Information
Canceling your subscription stops future charges only.
Orders that have already been processed or shipped before cancellation are not automatically refunded.
You are responsible for any charges processed before the cancellation becomes effective.
Shipping & Fulfillment
Subscription orders are automatically processed and shipped after successful payment.
It is your responsibility to keep your shipping address updated in your account before your renewal date.
Once a renewal order enters our fulfillment process, address changes may not be possible.
Refunds for Subscription Orders
Before Shipment
If you are charged for a renewal order and contact us before receiving a shipping confirmation email, we will do our best to cancel the order and issue a full refund.
However, cancellation is not guaranteed if the order has already been sent to our fulfillment center.
After Shipment
If your renewal order has already shipped, our standard Refund Policy applies.
In some cases, unopened products may need to be returned before a refund can be issued.
Failed Payments
If your payment method fails due to insufficient funds, an expired card, or another issue, we may retry the payment automatically.
If payment continues to fail, your subscription shipment may be paused or canceled until payment is successfully processed.
Changes to Subscription Pricing or Terms
Bram reserves the right to update subscription pricing, shipping rates, product availability, or subscription terms at any time.
If we make significant changes, including price increases, we will notify you by email at least 30 days before the changes take effect.
Continuing your subscription after receiving notice means you accept the updated terms.
If you do not agree with the changes, you must cancel your subscription before the updated terms become active.
Contact Us
If you have questions about your subscription or need assistance, please contact us:
Bram
Email: info@bram.com