Terms of Service
Welcome to Bram. These Terms of Service ("Terms") explain the rules and conditions for using our website, products, and services.
By visiting our website or purchasing from Bram, you agree to these Terms. If you do not agree, please do not use our website or services.
Website Use
By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.
You agree to use this website only for lawful purposes and not for any activity that may harm Bram, our customers, or our services.
Products & Orders
We do our best to ensure all product information, pricing, and availability are accurate. However, errors may occasionally occur.
Bram reserves the right to:
- Limit or cancel orders
- Correct pricing or product errors
- Update product information at any time
- Discontinue products without notice
We may refuse or cancel orders if fraud, unauthorized activity, or suspicious transactions are detected.
Payments
When placing an order, you agree to provide accurate billing, payment, and shipping information.
Payments are processed securely through trusted third-party payment providers. Bram does not store your full payment information on our servers.
Subscriptions & Automatic Renewals
Some products may be offered as subscription plans with recurring deliveries.
By purchasing a subscription, you authorize Bram to automatically charge your selected payment method at the billing interval shown during checkout until the subscription is canceled.
Subscription details, including billing frequency, renewal pricing, and next billing date, are displayed before your order is completed.
Managing or Canceling Subscriptions
You may cancel your subscription at any time through your subscription management portal or by contacting us at:
To avoid future charges, cancellation requests must be submitted at least 24 hours before the next scheduled billing date.
Orders that have already been processed or shipped before cancellation may still be delivered and may only qualify for return according to our Refund Policy.
Shipping & Delivery
Shipping times provided on our website are estimates only and may vary depending on location, carrier delays, customs processing, weather, or other circumstances outside our control.
Once a package has been transferred to the shipping carrier, Bram is not responsible for shipping delays caused by the carrier or external events.
Returns & Refunds
We offer a 365-day money-back guarantee on eligible products.
Only the Doggy Fountain is covered under the 365-day guarantee. Accessories and personal-use items such as pumps, mats, and filters are non-refundable once delivered unless they arrive damaged or defective.
For complete details, please review our Refund Policy.
User Content
If you submit reviews, comments, photos, videos, or other content to Bram, you grant us permission to use, display, reproduce, and share that content for marketing or business purposes.
You are responsible for ensuring any content you submit does not violate laws or third-party rights.
Intellectual Property
All website content, including logos, text, graphics, images, videos, product designs, and branding, is the property of Bram or used with permission.
You may not copy, reproduce, distribute, or use any content without prior written permission from Bram.
Third-Party Links
Our website may contain links to third-party websites or services.
Bram is not responsible for the content, policies, or practices of any third-party websites.
Account Responsibility
If you create an account with Bram, you are responsible for maintaining the confidentiality of your login information and for all activity under your account.
We reserve the right to suspend or terminate accounts that violate these Terms.
Health & Veterinary Disclaimer
Bram products are intended for pets only and are not designed to diagnose, treat, cure, or prevent medical conditions.
Always consult your veterinarian before making changes to your pet’s diet, hydration routine, supplements, or health care.
Individual results may vary depending on your pet’s breed, size, health condition, and lifestyle.
Limitation of Liability
To the maximum extent permitted by law, Bram will not be liable for indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.
This includes damages related to lost profits, data loss, delivery delays, or product misuse.
Disclaimer
All products and services are provided "as is" and "as available" without warranties of any kind, either express or implied.
We do not guarantee uninterrupted website access, error-free operation, or specific results from using our products.
Changes to These Terms
Bram reserves the right to update or modify these Terms at any time.
If major changes are made, we may provide notice through our website or by email.
Continuing to use our website or services after changes become effective means you accept the updated Terms.
Governing Law
These Terms are governed by the laws of the United States and the state in which Bram operates, without regard to conflict of law principles.
Contact Us
If you have questions about these Terms of Service, please contact us:
Bram
Email: info@bram.com