Privacy policy

Bram ("Bram," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, purchase our products, contact our support team, or interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Information We Collect

We may collect personal information when you place an order, contact us, sign up for emails, submit a review, or browse our website.

The information we may collect includes:

  • Your name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment and purchase details
  • Website activity and browsing behavior
  • Device and browser information
  • General location information
  • Messages or communications you send to us

Information From Third Parties

We may receive information from trusted third-party providers, such as advertising partners, analytics providers, or marketing services. This information may include your name, email address, and online activity.

How We Use Your Information

We use your information to operate our business and provide a better shopping experience.

We may use your information to:

  • Process and ship your orders
  • Process payments securely
  • Provide customer support
  • Respond to questions and requests
  • Improve our products and services
  • Personalize your shopping experience
  • Send promotional emails and special offers
  • Prevent fraud and maintain website security
  • Comply with legal obligations

Payment Information

All payment information is processed securely through PCI-compliant third-party payment providers such as Shopify Payments or Stripe. Bram does not store your full credit card or payment details on our servers.

How Long We Keep Your Information

We keep personal information only as long as necessary for the purposes described in this Privacy Policy or as required by law.

  • Order information is kept to fulfill purchases, warranties, and customer support requests.
  • Marketing information is kept until you unsubscribe or request deletion.
  • Customer support messages may be retained to improve service and resolve issues.
  • Website activity data may be anonymized or deleted after it is no longer needed.

How We Share Your Information

We may share your information with trusted third-party service providers that help us operate our business.

These providers may include:

  • Payment processors
  • Shipping and fulfillment partners
  • Customer support providers
  • Email and marketing platforms
  • Advertising and analytics providers
  • Fraud prevention and security services

We only share information when necessary to provide services, process transactions, improve our business, or comply with legal requirements.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and support advertising.

Cookies are small files stored on your device that help websites recognize your browser and remember information. You can manage or disable cookies through your browser settings at any time.

Google Analytics

We may use Google Analytics and similar tools to better understand how visitors use our website and improve our services. These tools may collect information such as your IP address, browser type, pages visited, and interactions with our website.

Your Privacy Rights

Depending on your location, you may have rights related to your personal information, including the right to:

  • Request access to your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

Data Security

We use reasonable security measures to protect your personal information. However, no online platform or electronic storage system can guarantee complete security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we may update the date on this page or provide additional notice when required.

We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Bram
Email: info@bram.com