Shipping Policy
Bram proudly ships to customers worldwide. This Shipping Policy explains how we process, ship, and deliver orders.
Order Processing Time
All orders are processed within 1 business day after payment is confirmed.
Orders are processed Monday through Saturday, excluding holidays. Orders are not shipped on the same day they are placed.
For example, if you place an order on Monday, it will usually ship on Tuesday.
Estimated Delivery Time
Estimated delivery times begin after your order has shipped.
- United States: 6–10 business days after shipment
- International Orders: Delivery times may vary depending on the destination, customs processing, and local carrier service
Please note that inaccurate or incomplete shipping information may delay order processing by 1–2 business days.
Shipping Origin
Bram products may ship from our international fulfillment center in China. In some cases, orders may ship from the United States depending on inventory availability.
The estimated delivery time shown at checkout is based on the shipping origin for your order.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with a tracking number within 24–48 hours.
Please allow 1–3 business days for tracking information to become active in the carrier’s system.
In rare cases, tracking updates may be delayed, but your package may still be on the way.
Delivery Location & Signature
Your package may or may not require a signature. Most packages are delivered to the mailbox, front door, or another safe location at the shipping address provided.
The delivery courier decides whether it is safe to leave the package. If the courier determines the location is not safe, they may hold the package at a local post office or schedule another delivery attempt.
We recommend using a shipping address where you or someone you trust can receive the package, such as a home, work, or family member’s address.
Shipping Delays
We work closely with our shipping partners to deliver orders as quickly as possible. However, Bram is not responsible for delays caused by shipping carriers, weather, customs inspections, incorrect addresses, holidays, or other events outside our control.
Wrong or Incomplete Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If an incorrect or incomplete address is provided:
- Order processing may be delayed by 1–2 business days
- Address changes are not guaranteed once the order has been processed
- The package may be delayed, returned, or lost
If you need to change your shipping address, please contact us as soon as possible at info@bram.com.
We will do our best to update the address, but we cannot guarantee changes once an order has been processed or shipped.
Returned Packages Due to Address Issues
If a package is returned to our warehouse because of an incorrect or incomplete address, we may offer either:
- Reshipment to the correct address, or
- A refund once the item is returned to our warehouse
If the package is not returned to our warehouse, we may not be able to issue a refund or reship the order.
Refunds & Return Shipping
Customers are responsible for return shipping costs unless otherwise stated.
For more information, please review our Refund Policy.
Contact Us
Our support team is here to help. If you have questions about your order or shipping, please contact us:
Bram
Email: info@bram.com